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IT Command Center Manager

Cebu Pacific is always up for new challenges, enabling our teams to stay at the forefront of Technological innovations. Pursuing a career in IT at Cebu Pacific will expose you to a highly visible team, who is known to deliver solutions for business analytics, system architecture, technology engineering, project management, IT security, etc.


Apply today and be JUAN of the game changers of the Philippines’ leading airline, Cebu Pacific as an IT Command Center Manager.


Primary Responsibilities:


  • Defines and document processes and procedures of the IT Command Center.
  • Creates and manages IT Command Center’s work hours.  Ensures that adequate coverage is provided to support Operations on a 24x7 basis.
  • Interfaces with various sites and departments to constantly improve the process of recording and monitoring of IT Command Center metrics to help assess performance such as number of incident tickets opened and closed within the week, response time metrics such as incident ticket aging, etc.
  • Monitors the ticketing system queues for activity and ensures Service Level Agreements are being met, and when they are not, determine reasons and actions to rectify the situation.
  • Handles escalated tickets and incidents from IT Command Center Specialists.
  • Creates and updates process documentation for reports as requested by the management for purposes of compliance, trending, etc.


Basic Qualifications:

  • Must be a graduate of Information Technology, Computer Engineering, Computer Science, Business Management, or any related course.
  • At least one (1) year of experience in managing 24/7 Network or Security Operations Center is required for the position.
  • Must have a background in  information systems security fundamentals and information security technologies including firewalls, IDS/IPS solutions, data encryption, network access control, web/email filtering,  anti-virus and security penetration testing. 
  • Knowledgeable in security related technologies (Active Directory, SAML, Window/Linux, etc) and web based technologies and platforms (Azure, O365, etc.). 
  • Willing to be assigned in Pasay City.



Be JUAN of us and together, let’s make moments happen.


Keywords: Careers, Cebu Pacific, CEB, Aviation, Airline, Pasay, Manila, Information Technology, Computer Science, Computer Engineering, Business Management, IT, Command Center, Information Systems Security, Cloud Based,  Information Risk Management, Ticketing System, Information Security, Firewalls, IDS/IPS, Data Encryption, Network Access, Network Operations, Active Directory, SAML, Window, Linux, Azure

Job Segment: Engineer, Computer Science, Information Systems, Risk Management, Business Manager, Engineering, Technology, Finance, Management

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