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Reservations and Customer Service Agent (Hong Kong Based)

Cebu Pacific’s Cargo operation is on the most exciting business of the airline. Every shipment is precious to us as we put the same level of care as the sender would every time they entrust their shipping to Cebu Pacific.

One of the teams behind every success of our Cargo operations are our Customer Service Agents. As this side of the business continues to expand, so does our need to find new talent who share our value of striving for excellence in delivering what we commit, strengthening partnerships and creating possibilities.

Apply today and be JUAN of the game changers of the Philippines’ leading airline, Cebu Pacific as a Cargo Reservations and Customer Service Agent for our Hong Kong office.

Primary Responsibilities:

  • Handles cargo reservations, inquiries, problems encountered by cargo clients and liaise with the relevant internal or external units of the cargo department.
  • Monitors available capacity for cargo and ensures space are maximized.
  • Provides a common customer experience with requisite customer and internal follow ups to resolve the issue and to keep the customer informed to the progress of the query.
  • Builds awareness of Cebu Pacific Cargo products and services through customer interactions.
  • Develops relationships with customers beyond the required professional interaction.



  • Must be at least a Bachelor’s degree graduate in any field.
  • Experience is not required but should have basic knowledge in air cargo sales and operations.
  • Must be proficient in spoken and written English, Chinese/Mandarin.
  • Willing to be based in Hong Kong.


Be JUAN of us and together, let’s make moments happen.


Keywords: Careers, Cebu Pacific, CEB, Aviation, Airline, Hong Kong, Chinese, Mandarin, Cantonese, Sales, Customer Service, Customer Satisfaction, Reservations, Inquiries, Communication, Support, Cargo Sales, Cargo Operations, Customer Care, Service

Job Segment: Customer Service, Aviation

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